Walmart has decided to pull its Shark Tank website, citing “fear” of lawsuits from customers who have complained about carpet cleaners on its site.
The company told Business Insider in a statement that it’s working with a legal firm to address the issues with the website.
“This was not a decision that was made lightly,” Walmart said in the statement.
“We are working with the firm and will continue to make improvements to our products and services to improve the customer experience.”
Walmart is currently the only major retailer to offer carpet cleaning services in stores.
Other retailers such as Target and Home Depot have been expanding the offerings, while some retailers have also been experimenting with carpet cleaning at their stores.
A few customers are taking to social media to complain about the carpet cleaning, which the website states is “designed to help reduce the odors of indoor areas and other areas where carpet cleaning is not recommended.”
“I just feel like Walmart should just remove the website from their site for all customers, and if you don’t have the option to buy a new carpet, go ahead and buy it from any carpet cleaning store,” one customer wrote on the Walmart carpet cleaning thread.
“I just can’t stand it when I need to use my carpet cleaning product for something I just purchased.”
Another customer shared a video of his carpet cleaner not working, saying he would “absolutely” go back to Walmart if he didn’t get the same service from the company.
“This is so frustrating.
I’m very disappointed with Walmart.
I bought carpet cleaner in-store from a local carpet cleaning company, and they are supposed to clean the carpet at home.
I have purchased multiple times over and over again, and never had a problem,” another customer wrote.
Walmart said it’s “working with a lawyer to address these issues,” adding that the company will be “removing the website at the earliest opportunity.”
WalMart also removed the website for a few other items that were not carpet cleaning products: towels, bath towels, and laundry detergent.